By Administrator on 6/9/2019 10:15 PM

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The Dynamics 365 Virtual Agent for Customer Service is a web based application that allows you to easily create a bot that interacts with your customers.  In this article we will implement an enhancement that allows it to retrieve help desk tickets based on a custom search

By Administrator on 1/10/2019 9:57 PM

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ChoiceFlow is part of the Bot Builder Community Extensions project which contains various pieces of middleware, recognizers and other components for use with the Bot Builder .NET SDK v4.

This middleware component allows you to provide the user with a series of guided choice prompts, (defined in a JSON file, or as a collection of ChoiceFlowItem objects), similar to when calling a telephone line with a series of automated options.

To demonstrate this, we will create a Bot, that uses the ChoiceFlow component, that will search Help Desk Tickets in the popular open source Help Desk application ADefHelpDesk.com